Return & Refund Policy

At Vetted Products, we take great care in ensuring that every item we offer is safe, fresh, and clinically appropriate for your pets. Because many of our products fall under health and hygiene regulations, certain items cannot be returned once opened or dispatched.

Please read our Return & Refund Policy carefully before making a purchase or subscribing.

1. General Policy Overview

We accept returns or issue refunds only under specific conditions:

✔ Wrong item delivered
✔ Damaged product upon arrival
✔ Expired or defective item
✔ Subscription delivery error caused by Vetted Products
✔ Duplicate payment or accidental double-charging

Returns or refunds are not available for opened food products, medications, or items affected by improper handling after delivery.

2. Non-Returnable & Non-Refundable Items

For safety and hygiene reasons, we cannot accept returns or provide refunds for the following:

• Pet food (opened or unopened once delivered)
• Tick & flea preventives
• Dewormers & any oral medications
• Supplements
• Litter, diapers, and hygiene consumables
• Treats or consumables
• Items damaged due to customer mishandling
• Products purchased on sale or promotion
• Digital services (diet consults, membership perks)

Why?
These items cannot be reshelved or restocked under pet health regulations.

3. Damaged, Wrong, or Defective Items

If you received a wrong or defective item:

✔ Notify us within 48 hours of delivery
✔ Send clear photos/videos of:

• Outer packaging
• Product label
• Damage or defect

We will replace the product, or provide store credit equal to the value of the item. Replacement timelines depend on stock availability.

4. Food Auto-Ship (Refund Policy)

Refunds are NOT issued for:

• Pet food already ordered or dispatched
• Food that the pet refuses to eat
• Purchases made with incorrect information provided by the customer
• Changes in pet preference or diet after ordering

Refunds MAY be issued for:

• Double-billing errors
• Food item sent (brand/size/flavor)
• Food arriving damaged

Pausing/Cancelling

You may pause or cancel your food auto-delivery before the next billing cycle.
Food already dispatched cannot be canceled or refunded.

5. Tick & Flea Subscription (Refund Policy)

Refunds NOT available for:

• Medication already dispensed
• Medication shipped out (even if not opened)
• Reactions due to inaccurate information provided in the questionnaire
• Change of mind after dispatch

Refunds MAY be issued for:

• Wrong medication delivered
• Incorrect weight category charged
• Medication arriving damaged
  

Note: Reactions to medication do not qualify for a refund since each pet’s response varies.
Subscribers receive vet follow-up support; Members and Non-Members receive guidance.

6. Membership & Subscription Fees (Non-Refundable)

Membership fees and subscription fees cover access to services, perks, and benefits.
Therefore:

• Membership fees are non-refundable once activated
• Monthly subscription fees already billed are non-refundable
• Tick & Flea and other wellness subscriptions cannot be refunded once shipped

If you wish to cancel, you must do so before the next billing date.

7. Order Cancellations

Orders can be canceled only if they have not yet been packed or dispatched.

Once packed, processed, or shipped:
❌ Orders cannot be canceled
❌ Refunds will not be issued

8. Delivery Issues

If your delivery is delayed, incorrect, or missing:

✔ Contact us immediately
✔ Provide order number & delivery screenshot
✔ We will coordinate with the courier

Lost parcels confirmed by the courier will be replaced or refunded via store credit.

9. Store Credit

When applicable, store credit may be issued instead of a refund.
Store credits:

• Do not expire
• Can be used on any Vetted Products item
• Cannot be exchanged for cash

10. How to File a Return or Refund Request

Email us at: support@vettedph.com

Include:

1. Full Name
2. Order Number
3. Item in Question
4. Photos/videos
5. Reason for return/refund

We will respond within 24–48 hours.